Shipping policy

Shipping Policy

Last updated: July 15, 2026

SplashSource offers customized promotional products produced and shipped by a variety of suppliers. Production schedules, shipping methods, and delivery times vary by product.

Estimated Production and Delivery Time

Most products are made to order and require both production time and shipping time.

Many orders are expected to be produced and delivered within approximately two to four weeks. However, certain products may require 10–14 days for production followed by up to three weeks in transit. As a result, some orders may take approximately five weeks or longer to arrive.

All timeframes are estimates and may vary depending on:

Product availability
Order quantity
Customization or imprint method
Artwork preparation and approval
Supplier production schedules
Shipping destination
Carrier service levels and delays
Holidays, severe weather, supply-chain interruptions, or other circumstances outside our control

When artwork approval is required, production time begins only after SplashSource has received all required order information, payment, usable artwork, and final proof approval.

Delivery dates are estimates and are not guaranteed unless SplashSource has expressly confirmed a guaranteed delivery arrangement in writing.

Production Time and Shipping Time

Production time and shipping time are separate.

Production time is the period required to prepare, customize, inspect, and package the merchandise.

Shipping time begins after production is complete and the order has been transferred to the carrier.

A shipping estimate does not include production time unless expressly stated otherwise. Selecting an expedited shipping method may shorten the time an order is in transit, but it does not necessarily shorten the product’s production time.

Product-Specific Timelines

Different products may have different production and shipping schedules. The estimate provided on the applicable product page, quote, proof, invoice, or order confirmation takes precedence over the general estimates in this policy.

When an order contains multiple products, the items may be produced at different facilities, shipped separately, and delivered at different times.

Please contact us before ordering when merchandise is needed for a specific event, promotion, opening, or deadline. We will advise whether the requested date appears achievable, but an estimated arrival date should not be treated as guaranteed unless expressly confirmed in writing.

Shipping Methods

Orders may be shipped through UPS, FedEx, USPS, approved freight carriers, or another carrier selected according to the product, package dimensions, destination, and supplier.

Large, heavy, palletized, or unusually shaped products may require freight delivery.

Shipping Charges

Shipping charges may be calculated at checkout based on the products ordered, package size, weight, destination, and available shipping method.

For certain products, freight shipments, split shipments, or orders whose final packaged weight and dimensions are not known in advance, shipping charges may be quoted or invoiced separately.

Any shipping amount displayed at checkout is based on the information available when the order is placed. SplashSource will contact the customer if a material shipping adjustment is required before proceeding.

Split Shipments

Products may ship in multiple packages or directly from different supplier locations. Packages from the same order may therefore have different tracking numbers, shipping methods, and delivery dates.

A package arriving separately does not necessarily mean that part of the order is missing.

Tracking Information

Tracking information will be provided when available. Tracking information may take time to update after a shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has received or begun transporting the package.

Freight shipments, supplier-direct shipments, or certain specialty products may use different tracking and delivery-notification procedures.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Additional charges resulting from an incorrect address, refused shipment, unsuccessful delivery attempt, address correction, reconsignment, storage, or reshipment may be charged to the customer.

Please contact SplashSource immediately if you notice an address error. We cannot guarantee that an address can be changed after production or fulfillment has begun.

Shipping Delays

SplashSource is not responsible for carrier delays or delays caused by severe weather, natural disasters, labor interruptions, customs processing, supply-chain disruptions, incorrect delivery information, supplier delays, or other events outside our reasonable control.

We will make reasonable efforts to help investigate a delayed or missing shipment, but production and carrier delays do not automatically qualify an order for cancellation or refund.

Damaged Shipments

Inspect packages promptly after delivery.

For visibly damaged freight shipments, note the damage on the carrier’s delivery paperwork before accepting the shipment whenever possible.

Report damaged products to SplashSource within five business days of delivery. Retain the products, packaging, shipping labels, and packing materials while the claim is reviewed.

International Orders

International shipments may be subject to customs duties, taxes, brokerage charges, import fees, inspections, and delays imposed by the destination country.

Unless otherwise agreed in writing, these charges are the customer’s responsibility and are not included in the product price or shipping charge.