Return & Refund Policy

Last updated: July 15, 2026

Because most SplashSource products are customized or made to order, returns and refunds are handled differently from standard retail purchases. Please review this policy before placing your order.

Custom and Personalized Products

Products customized with a logo, artwork, wording, color selection, special imprint, or other customer-requested feature are made specifically for you.

Custom and personalized products are non-returnable and non-refundable once production has begun, except when an items arrive damaged, defective, or with a production error caused by SplashSource or one of our production partners.

Please carefully review and approve all product details and artwork proofs before production. SplashSource is not responsible for errors that appeared in a proof approved by the customer.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your merchandise arrives damaged, defective, materially different from the approved proof, or with a printing or manufacturing error, contact us within five business days of delivery.

Include:

• Your name and order number

• A description of the problem

• Clear photographs showing the affected product and packaging

• The quantity of affected items

We may request additional photographs, documentation, or physical samples so that we can verify the issue with the applicable supplier or carrier.

When a claim is approved, SplashSource may resolve it through a replacement, reprint, store credit, partial refund, or full refund, depending on the circumstances.

Minor variations in product color, imprint color, size, placement, material, or appearance that are normal within the manufacturing and printing process are not necessarily considered defects.

Blank or Non-Customized Products

Returns of blank or non-imprinted products are reviewed individually and are not guaranteed.

To be considered for a return, products must be:

• Unused and undamaged

• In their original packaging

• Returned in resalable condition

• Approved for return before being shipped

Approved returns may be subject to supplier restrictions, restocking fees, return-shipping charges, and other applicable costs. Original shipping charges are generally non-refundable unless the return resulted from our error.

Do not send a return without first receiving authorization from SplashSource.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

Orders may be changed or canceled before production begins. Once artwork has been approved, materials have been ordered, or production has started, the order cannot ordinarily be changed, canceled, returned, or refunded.

If work has already been completed or costs have already been incurred, those amounts may be deducted from any approved cancellation refund.

Refunds

Approved refunds will ordinarily be issued to the original payment method. Processing times depend on your financial institution or payment provider.

Shipping, rush-production, artwork, setup, proofing, and other service charges may be non-refundable once the related service has been performed.

Contact Us

To request assistance with a return, damaged order, or refund, contact:

SplashSource
8260 College Parkway, unit 101
Fort Myers, 33919
Email: info@splashsource.com
Phone: (239) 495-0007